The ITC user hotline offers you comprehensive services without the surrender of flexibility. You decide when you want to/can buy an Upgrade, without financial loss. On the contrary! With a vaild user hotline, you will get the Upgrade 40% cheaper!
Advantages
Upgrades by 15% of the valid product license list price (instead of 25%)
Upgrade price regardless of your current release
No forced upgrade - you decide
With a cutomer hotline contract, you increase the productivity of your business and focus your energy on the essential. We see ourselves as partners and help in words and deeds. In addition to solving your problems, we also offer a variety of other services, from which you benefit every day.
Free support
when you're at your wits' end, want to recall seldom used commands - contact our support team. We help you - quick, professional and unconventionall. Call us or send an E-mail.
... 73% of questions are solved within 5 minutes.
ITC remote maintenance
Not always phone and e-mail is an adequate medium for the description of the problem and solution. In these cases, we help you directly and immediately via the Internet. By using Netviewer, we can look at your computer and fix it quickly. Long explanations and misunderstandings impossible!
...More than 50% are solved via Netviewer
ITC ServiceCenter
Provides our service customers a extensive knowledge database around the clock and includes answers to the most common and most interesting questions which reachs our hotline. Your questions will be answered in detail either in word and image, or Web video. Weekly updates provide the necessary actuality and continuous expansion of your know-how's.
Perquisites
In addition to the know-how advantage we offer our customer hotline users again and again great deals that give you additional products or library items for free and gain it to an attractive preferential price.